Shipping policy
Shipping Policy
Last Updated: October 5, 2026
Thank you for shopping with NuLife Kicks. Please review our shipping policy before placing your order. By completing a purchase, you agree to the terms outlined below.
ORDER PROCESSING
Orders are typically processed within 2–4 business days. Business days are Monday through Friday and exclude weekends and holidays.
During sales, product launches, holidays, Black Friday/Cyber Monday, or periods of unusually high order volume, processing times may be longer.
Processing time is separate from carrier transit time. Selecting an expedited shipping service does not expedite our order-processing time unless specifically stated.
Once your order ships, you will receive a shipping confirmation containing your tracking information.
SHIPPING & DELIVERY ESTIMATES
Shipping times displayed during checkout are carrier estimates and are not guaranteed delivery dates.
Once an order has been transferred to the shipping carrier, delivery may be affected by weather, carrier delays, transportation disruptions, holidays, incorrect addresses, or other circumstances outside of NuLife Kicks' reasonable control.
NuLife Kicks cannot guarantee that an order will arrive by a particular date unless such a guarantee is expressly provided in writing.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your:
- Name
- Street address
- Apartment, suite, or unit number
- City, state, and ZIP code
If you notice an error after placing your order, contact us immediately at inquiry@nulifekicks.com. We will make reasonable efforts to update the address if the order has not yet entered fulfillment, but address changes cannot be guaranteed.
Once an order has shipped, NuLife Kicks generally cannot modify the delivery address.
INCORRECT OR INCOMPLETE ADDRESSES
NuLife Kicks is not responsible for packages that are delayed, misdelivered, returned, or lost because the customer provided an incorrect, incomplete, or outdated shipping address.
If a package is returned to NuLife Kicks because of a customer-provided address error, the customer may be required to pay a reshipment fee covering the cost of shipping the package again.
Original shipping charges are generally non-refundable when a shipment is returned because of an incorrect or incomplete customer-provided address, except where required by law.
RETURNED TO SENDER PACKAGES
Packages may be returned to us for reasons including:
- Incorrect or incomplete addresses
- Undeliverable addresses
- Missing apartment or unit numbers
- Refused packages
- Failure to retrieve a package
- Other carrier-determined delivery issues
If your package is returned to us, please contact inquiry@nulifekicks.com.
We will review the circumstances and provide the available options. Additional shipping charges may apply before an order can be reshipped when the return was caused by information or circumstances within the customer's control.
SHIPPING PROTECTION
NuLife Kicks may offer optional shipping protection/insurance during checkout.
For orders over $50, we strongly recommend purchasing shipping protection.
Shipping protection may provide additional coverage for qualifying packages that are lost, stolen, or damaged during transit, subject to the applicable protection terms.
Shipping protection is intended to accompany an eligible merchandise purchase and is not sold as a standalone product. Orders containing only shipping protection may be canceled and refunded.
PACKAGES MARKED DELIVERED
If tracking shows that your package was delivered but you cannot locate it, we recommend first:
- Checking around your property, mailbox, parcel locker, front desk, or other secure delivery locations.
- Asking household members or neighbors whether they accepted the package.
- Confirming that the shipping address on your order is correct.
- Contacting the shipping carrier for additional delivery information.
Please contact us promptly if the package still cannot be located.
A carrier's "Delivered" status does not automatically qualify an order for a refund or replacement. NuLife Kicks will review the circumstances, tracking information, shipping protection status, and any available carrier information before determining what assistance may be available.
LOST PACKAGES
If tracking has stopped updating or you believe your package has been lost in transit, contact us at inquiry@nulifekicks.com with your order number.
We may require a reasonable amount of time to allow the carrier to complete delivery or investigate the shipment before determining the appropriate resolution.
Orders with shipping protection may be handled according to the applicable shipping-protection claim process.
DAMAGED SHIPMENTS
If your order arrives damaged, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the damaged product
- Photos of the shipping package
- A brief description of the issue
Please retain the original packaging until your claim has been reviewed.
Depending on the circumstances, an eligible claim may be resolved through a replacement, store credit, or refund.
MISSING OR INCORRECT ITEMS
If your package arrives with a missing or incorrect item, contact inquiry@nulifekicks.com within 7 days of delivery.
Please include your order number and photographs of the items and packaging received when requested.
We will review the order and correct verified fulfillment errors at no additional cost to the customer.
ORDER CANCELLATIONS & CHANGES
Orders may begin processing shortly after they are submitted. For this reason, we cannot guarantee cancellations or modifications after an order has been placed.
If you need assistance, contact us as soon as possible. If the order has already entered fulfillment or shipped, we may be unable to cancel or modify it.
INTERNATIONAL ORDERS
For international shipments, customers are responsible for any applicable customs duties, import taxes, brokerage charges, or other fees imposed by the destination country, unless otherwise stated at checkout.
Customs processing may cause additional delivery delays outside of NuLife Kicks' control.
Customers are responsible for understanding any import requirements applicable to their destination.
FRAUDULENT OR SUSPICIOUS ORDERS
NuLife Kicks reserves the right to hold or cancel orders that appear fraudulent, unauthorized, automated, or otherwise suspicious.
Orders placed using bots, card-testing activity, unauthorized payment information, or attempts to purchase non-merchandise items such as shipping protection independently may be canceled.
CONTACT US
For questions regarding shipping or an existing order, please contact:
NuLife Kicks
Email: inquiry@nulifekicks.com
Please include your order number when contacting us so we can assist you as quickly as possible.