Refund & Return Policy

At NuLife Kicks, we take pride in the quality of our products and carefully inspect orders before shipment. Due to the nature of our cleaning and restoration products, all sales are final except in cases where an item arrives damaged, defective, incorrect, or is otherwise approved by NuLife Kicks.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, leaking, defective, or you receive an incorrect item, please contact us within 7 days of delivery.

Please provide:

• Your order number
• Photos of the product and packaging
• A brief description of the issue

Once reviewed, NuLife Kicks may provide a replacement, store credit, or refund depending on the circumstances.

Missing Items

If an item is missing from your shipment, please contact us within 7 days of delivery. Once the fulfillment error is verified, we will arrange for the missing item to be sent at no additional cost.

 Order Cancellations

Cancellation requests must be submitted before an order has been processed or shipped. Once an order has entered fulfillment or a shipping label has been created, cancellation may no longer be available.

Shipping & Carrier Delays

Processing and carrier transit times are estimates and are not guaranteed delivery dates. NuLife Kicks is not responsible for delays caused by USPS, UPS, FedEx, or other shipping carriers after a package has been transferred to the carrier.

Carrier delays do not automatically qualify an order for a refund.

Delivered Packages

Once a carrier confirms that an order has been successfully delivered to the shipping address provided at checkout, NuLife Kicks considers the order fulfilled.

NuLife Kicks is not responsible for packages that are lost, stolen, misplaced, or otherwise unavailable after confirmed delivery.

Customers should contact the carrier for delivery verification, GPS information, or additional assistance. NuLife Kicks may provide a courtesy replacement or store credit at its discretion; however, such exceptions are not guaranteed.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

NuLife Kicks is not responsible for packages that are delayed, returned, misdelivered, or undeliverable due to an incorrect or incomplete address provided by the customer.

If an order is returned to NuLife Kicks due to an address issue, the customer may be responsible for any additional shipping charges required to resend the order.

Returns

Because of the nature of our products, opened or used products cannot be returned or exchanged.

Unused and unopened merchandise may only be returned with prior written authorization from NuLife Kicks. Unauthorized returns may not be accepted or refunded.

Original shipping charges and return shipping costs are non-refundable unless the return is the result of an error by NuLife Kicks.

Refused & Unclaimed Packages

Orders that are refused, abandoned, or left unclaimed by the customer are not automatically eligible for a refund. Any approved refund may be reduced by shipping, return-to-sender, or other costs incurred by NuLife Kicks.

Shipping Protection

We strongly recommend purchasing shipping protection when available, particularly for higher-value orders. Shipping protection may provide additional coverage for qualifying lost, stolen, or damaged shipments.

Refund Processing

If a refund is approved, it will be issued to the original payment method. Processing times vary by financial institution and may take several business days after the refund has been submitted.

Policy Exceptions

NuLife Kicks reserves the right to review unusual circumstances individually and may offer a replacement, store credit, reshipment, or other accommodation at its discretion.

Providing a courtesy resolution in one situation does not waive or modify this policy for future orders.